2017 Jeep Cherokee Vehicle Speed Control Problems
Owners have filed 60 complaints with NHTSA about vehicle speed control problems on the 2017 Jeep Cherokee, 4% of all complaints for this model year. Half of the reports with a mileage happened before 35,522 miles. The words owners use most often: “service shifter” (42% of reports).
- 60vehicle speed control complaints
- 35,522median miles at failure
- 2mention a crash
- 2mention an injury
- 1related recalls
- 45%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Service shifter: mentioned in 25 of 60 complaints (42%)
- Cruise control: mentioned in 14 of 60 complaints (23%)
- Put neutral: mentioned in 5 of 60 complaints (8%)
At what mileage do vehicle speed control problems happen?
Based on 37 complaints that reported the odometer reading.
How serious are the reports?
Of 60 complaints, 2 mention a crash, 2 an injury.
Jeep Cherokee vehicle speed control complaints by model year
| Model year | Vehicle Speed Control complaints | Share of that year | Median miles |
|---|---|---|---|
| 2022 Cherokee | 1 | 2% | — |
| 2021 Cherokee | 2 | 1% | — |
| 2020 Cherokee | 8 | 2% | 11,700 |
| 2019 Cherokee | 83 | 5% | 4,500 |
| 2018 Cherokee | 20 | 3% | 25,000 |
| 2017 Cherokee | 60 | 4% | 35,522 |
| 2016 Cherokee | 76 | 5% | 34,621 |
| 2015 Cherokee | 120 | 7% | 16,044 |
| 2014 Cherokee | 185 | 7% | 25,937 |
| 2001 Cherokee | 5 | 2% | 37,023 |
| 2000 Cherokee | 10 | 3% | 21,000 |
| 1999 Cherokee | 10 | 3% | 64,000 |
| 1998 Cherokee | 11 | 3% | 78,900 |
| 1997 Cherokee | 15 | 4% | 149,000 |
| 1996 Cherokee | 13 | 3% | 113,618 |
| 1995 Cherokee | 72 | 12% | — |
When owners reported it
Related recalls (1)
Electrical system:software; vehicle speed control:cruise control; electrical system:wiring
Problem: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the…
A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. After a quick internet search, it appears MANY people have experienced this exact same issue with various Jeep models. It seems this is an issue the company should take responsibility…
Vehicle has a known safety Bulletin out from Stellantis for the PTU but this model does not fall under it. I am having issues with the PtU and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety…
Frequently asked questions
Do all 2017 Jeep Cherokees have vehicle speed control problems?
No. NHTSA has 60 owner complaints about vehicle speed control for the 2017 Jeep Cherokee (4% of the 1,337 complaints for this model year). Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the 2017 Jeep Cherokee vehicle speed control?
Yes: 1 safety recall list vehicle speed control. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
At what mileage do vehicle speed control problems start?
The median reported mileage is 35,522 miles: half of the reports with a mileage came before that.
What do owners say about vehicle speed control problems on the 2017 Jeep Cherokee?
The most frequent phrase is “service shifter”, in 25 of 60 complaints, followed by “cruise control” (14).
Other 2017 Jeep Cherokee problems
- Power Train problems (649)
- Electrical System problems (342)
- Engine problems (260)
- Service Brakes problems (56)
See all 2017 Jeep Cherokee problems or vehicle speed control problems across all Cherokee years.