2020 RAM Promaster Problems, Complaints & Recalls
- Compared with other Promaster years
- Fewer complaints than other years 8th of 13 for complaints
- Safety recalls
- 5 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 42 complaints with NHTSA about the 2020 RAM Promaster. That ranks 8th out of 13 Promaster model years for complaints. The most reported problem area is back over prevention (11 complaints, 26%), typically at around 67,290 miles. Complaints mention 3 crashes, 2 injuries. There are 5 safety recalls covering this model year.
- 42owner complaints
- 5safety recalls
- 0NHTSA investigations
- 3complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 RAM Promaster problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Back Over Prevention | 11 | 26% | 67,290 | — | — |
| Power Train | 10 | 24% | 69,580 | — | — |
| Unknown or Other | 9 | 21% | 5,200 | — | — |
| Electrical System | 8 | 19% | — | — | — |
| Engine and Engine Cooling | 5 | 12% | 67,290 | — | — |
| Engine | 4 | 10% | 120,000 | — | — |
| Visibility/wiper | 4 | 10% | — | — | — |
| Steering | 3 | 7% | — | — | — |
| Seat Belts | 2 | 5% | 1,600 | — | — |
| Air Bags | 1 | 2% | 19,100 | — | — |
| Lane Departure | 1 | 2% | — | — | — |
| Seats | 1 | 2% | 600 | — | — |
| Service Brakes | 1 | 2% | 20,940 | — | — |
| Tires | 1 | 2% | — | — | — |
| Vehicle Speed Control | 1 | 2% | 11,143 | — | — |
| Wheels | 1 | 2% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 RAM Promaster recalls (5)
Tap a recall to see the problem, the risk and the fix.
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:
Problem: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Engine and engine cooling:cooling system:radiator assembly
Problem: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk: Electrical circuits that overheat increase the risk of a fire.
Fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Back over prevention: sensing system: camera
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Power train:automatic transmission:internal:park pawl
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Fix: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Air bags
Problem: Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Risk: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Fix: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2020 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a…
Related recall: NHTSA 25V720000 / Chrysler 67C â "The electrical circuit for the radiator fan may overheat." Fire/injury: No fire / no injuries; component overheated and burned/melted. Complaint narrative (paste this into the form) The radiator cooling fan on my 2020 Ram ProMaster 3500 (3.6L…
The rear backup camera is intermediate and does NOT provide a visible image 90% of the time. When the vehicle is in reverse the display reports a message, "Camera System Unavailable". The van doesn't have rear or side windows and makes it nearly impossible to safely backup the vehicle.
The contact owns a 2020 Ram Promaster. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine And Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a…
The contact owns a 2020 Ram 3500. The contact stated that the vehicle, began to make a loud noise, and misfired. The vehicle was taken to the dealer where it was diagnosed with repaired; however the issue persisted. The vehicle was not taken for repairs again. The manufacturer was notified of the…
Other RAM Promaster years
← 2019 Promaster · 2021 Promaster →
| Year | Complaints | Recalls |
|---|---|---|
| 2026 Promaster | 2 | 5 |
| 2025 Promaster | 6 | 5 |
| 2024 Promaster | 11 | 6 |
| 2023 Promaster | 92 | 6 |
| 2022 Promaster | 67 | 9 |
| 2021 Promaster | 111 | 8 |
| 2020 | 42 | 5 |
| 2019 Promaster | 60 | 9 |
| 2018 Promaster | 38 | 10 |
| 2017 Promaster | 57 | 10 |
| 2016 Promaster | 33 | 14 |
| 2015 Promaster | 61 | 12 |
| 2014 Promaster | 71 | 12 |
See all RAM Promaster problems by year, every RAM model, or the RAM VIN decoder.
Similar RAM models
Embed this 2020 RAM Promaster badge on your site
Copy this code into your blog or forum post. It shows live complaint and recall counts and links back here.
Frequently asked questions
What are the most common problems with the 2020 RAM Promaster?
Owners most often report back over prevention, power train, unknown or other problems. The top one, back over prevention, accounts for 11 complaints.
Was there a recall on the 2020 RAM Promaster?
Yes, 5 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 RAM Promaster a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Promaster model years, the 2020 has fewer complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.