2021 RAM Promaster Problems, Complaints & Recalls
- Compared with other Promaster years
- Far more complaints than other years 1st of 13 for complaints
- Safety recalls
- 8 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 111 complaints with NHTSA about the 2021 RAM Promaster. That is the most of any Promaster model year in the database (13 years). The most reported problem area is back over prevention (24 complaints, 22%), typically at around 37,000 miles. Complaints mention 1 crash, 3 fires. There are 8 safety recalls covering this model year.
- 111owner complaints
- 8safety recalls
- 0NHTSA investigations
- 1complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2021 RAM Promaster problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Back Over Prevention | 24 | 22% | 37,000 | — | — |
| Unknown or Other | 21 | 19% | — | — | — |
| Electrical System | 19 | 17% | 12,431 | — | — |
| Lane Departure | 14 | 13% | 300 | — | — |
| Power Train | 13 | 12% | 20,000 | — | — |
| Service Brakes | 8 | 7% | — | — | — |
| Engine and Engine Cooling | 7 | 6% | 59,000 | — | — |
| Wheels | 7 | 6% | — | — | — |
| Engine | 6 | 5% | 72,000 | — | — |
| Seat Belts | 6 | 5% | 2,000 | — | — |
| Equipment | 5 | 5% | — | — | — |
| Fuel/propulsion System | 4 | 4% | — | — | — |
| Steering | 4 | 4% | — | — | — |
| Structure | 4 | 4% | 17,136 | — | — |
| Suspension | 3 | 3% | — | — | — |
| Tires | 2 | 2% | 13,304 | — | — |
| Vehicle Speed Control | 2 | 2% | — | — | — |
| Visibility/wiper | 2 | 2% | — | — | — |
| Exterior Lighting | 1 | 1% | 35,000 | — | — |
| Fuel System, Other | 1 | 1% | — | — | — |
| Seats | 1 | 1% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2021 RAM Promaster recalls (8)
Tap a recall to see the problem, the risk and the fix.
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:
Problem: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Engine and engine cooling:cooling system:radiator assembly
Problem: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk: Electrical circuits that overheat increase the risk of a fire.
Fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Back over prevention: sensing system: camera
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Structure:body:door; seats:mid/rear assembly; equipment:other:labels
Problem: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Risk: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Fix: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Electronic stability control (esc)
Problem: Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk: Driving with an inoperative electronic stability control system can increase the risk of a crash.
Fix: Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.
Exterior lighting; electrical system:wiring
Problem: Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.
Fix: Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.
Power train:automatic transmission:internal:park pawl
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Fix: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Seat belts:front:retractor; seat belts:rear/other:retractor
Problem: Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Fix: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
We have a 2021 Ram Promaster 1500 Winnebago Pocket Solis. We smelled gasoline while loading up gear for a trip. Upon inspection we saw that gasoline was leaking at the seal of the gas tank. We have taken it to the local Ram dealership that confirmed it is leaking at the cold weld of the gasoline…
My 2021 Ram ProMaster experienced transmission failure and became inoperable. It is subject to Safety Recall 44A/NHTSA 23V-301 involving the 62TE transmission. Before going to Ram, an independent repair facility removed the transmission pan and documented burnt fluid and substantial metallic…
The fuel tank is leaking where the fuel tube goes into the tank. The seal starts to leak and they do not make a replacement seal, you have to replace the entire fuel tank. This is the 2nd Promaster van that I have had and the 2nd time this has happened. This is dangerous to have fuel leaking from…
The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The vehicle was taken to the dealer; however, the dealer declined to complete the recall repair. The manufacturer was not made aware of the issue. The contact…
fuel tank leaking gasoline. vapors and liquid gasoline leaking from fuel tank
Other RAM Promaster years
← 2020 Promaster · 2022 Promaster →
| Year | Complaints | Recalls |
|---|---|---|
| 2026 Promaster | 2 | 5 |
| 2025 Promaster | 6 | 5 |
| 2024 Promaster | 11 | 6 |
| 2023 Promaster | 92 | 6 |
| 2022 Promaster | 67 | 9 |
| 2021 | 111 | 8 |
| 2020 Promaster | 42 | 5 |
| 2019 Promaster | 60 | 9 |
| 2018 Promaster | 38 | 10 |
| 2017 Promaster | 57 | 10 |
| 2016 Promaster | 33 | 14 |
| 2015 Promaster | 61 | 12 |
| 2014 Promaster | 71 | 12 |
See all RAM Promaster problems by year, every RAM model, or the RAM VIN decoder.
Similar RAM models
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Frequently asked questions
What are the most common problems with the 2021 RAM Promaster?
Owners most often report back over prevention, unknown or other, electrical system problems. The top one, back over prevention, accounts for 24 complaints.
Was there a recall on the 2021 RAM Promaster?
Yes, 8 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2021 RAM Promaster a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Promaster model years, the 2021 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.