2020 Chrysler Pacifica Problems, Complaints & Recalls
- Compared with other Pacifica years
- Fewer complaints than other years 10th of 18 for complaints
- Safety recalls
- 5 recalls: check your VIN
- NHTSA crash rating
- 5 out of 5 stars
Owners have filed 171 complaints with NHTSA about the 2020 Chrysler Pacifica. That ranks 10th out of 18 Pacifica model years for complaints. The most reported problem area is electrical system (64 complaints, 37%), typically at around 52,000 miles. Complaints mention 7 crashes, 3 fires, 11 injuries. There are 5 safety recalls covering this model year. NHTSA has opened 2 defect investigations involving it.
- 171owner complaints
- 5safety recalls
- 2NHTSA investigations
- 7complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Chrysler Pacifica problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System problems | 64 | 37% | 52,000 | “start stop” (22%) | — |
| Engine problems | 52 | 30% | 19,600 | “shut off” (21%) | — |
| Power Train | 38 | 22% | 35,000 | — | — |
| Steering | 32 | 19% | 48,845 | — | — |
| Unknown or Other | 19 | 11% | 2,800 | — | — |
| Fuel/propulsion System | 9 | 5% | 7,200 | — | — |
| Seats | 6 | 4% | 1,000 | — | — |
| Forward Collision Avoidance | 5 | 3% | — | — | — |
| Service Brakes | 5 | 3% | — | — | — |
| Vehicle Speed Control | 5 | 3% | 924 | — | — |
| Air Bags | 4 | 2% | 900 | — | — |
| Suspension | 4 | 2% | 33,000 | — | — |
| Visibility/wiper | 4 | 2% | — | — | — |
| Back Over Prevention | 3 | 2% | — | — | — |
| Engine and Engine Cooling | 3 | 2% | 88,000 | — | — |
| Hybrid Propulsion System | 3 | 2% | 76,000 | — | — |
| Structure | 3 | 2% | — | — | — |
| Wheels | 3 | 2% | — | — | — |
| Seat Belts | 2 | 1% | 500 | — | — |
| Exterior Lighting | 1 | 1% | — | — | — |
| Lane Departure | 1 | 1% | — | — | — |
| Latches/locks/linkages | 1 | 1% | — | — | — |
| Tires | 1 | 1% | — | — | — |
| Visibility | 1 | 1% | 85,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Chrysler Pacifica recalls (5)
Tap a recall to see the problem, the risk and the fix.
Electrical system:propulsion system:traction batteryPark outside
Problem: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:
Problem: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Air bags:side/window:curtain
Problem: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Hybrid propulsion system: inverter; electrical system:wiring:connectors/plugs/receptacles
Problem: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Fix: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Back over prevention: sensing system: camera
Problem: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Loss of motive power due to an internal wiring connector short. (RQ24004) — opened Feb 27, 2024, still open.
- Transmission fault leading to loss of motive power (PE22008) — opened Jul 22, 2022, closed Mar 27, 2024, led to recall 23V010.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
While standing sideways, my left shoulder towards the rear of the car, I pushed the open hatch button. The automatic door began to rise and lifted me up and tossed me against some metal furniture that was behind the car, in the parking lot of a deli. It was over in a second, I couldn't step out of…
I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed…
I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has…
I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was…
Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated. There is a sticky residue but no stitching. The leather is in pieces and the…
Other Chrysler Pacifica years
← 2019 Pacifica · 2021 Pacifica →
| Year | Complaints | Recalls |
|---|---|---|
| 2027 Pacifica | 1 | 1 |
| 2026 Pacifica | 11 | 5 |
| 2025 Pacifica | 29 | 9 |
| 2024 Pacifica | 46 | 11 |
| 2023 Pacifica | 155 | 14 |
| 2022 Pacifica | 216 | 10 |
| 2021 Pacifica | 375 | 7 |
| 2020 | 171 | 5 |
| 2019 Pacifica | 315 | 7 |
| 2018 Pacifica | 881 | 12 |
| 2017 Pacifica | 1,532 | 11 |
| 2016 Pacifica | 2 | 0 |
| 2008 Pacifica | 102 | 0 |
| 2007 Pacifica | 326 | 0 |
| 2006 Pacifica | 726 | 1 |
| 2005 Pacifica | 1,244 | 2 |
| 2004 Pacifica | 896 | 2 |
| 2003 Pacifica | 1 | 0 |
See all Chrysler Pacifica problems by year, every Chrysler model, or the Chrysler VIN decoder.
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Frequently asked questions
What are the most common problems with the 2020 Chrysler Pacifica?
Owners most often report electrical system, engine, power train problems. The top one, electrical system, accounts for 64 complaints.
Was there a recall on the 2020 Chrysler Pacifica?
Yes, 5 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Chrysler Pacifica a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Pacifica model years, the 2020 has fewer complaints than most years, and NHTSA rates it 5 out of 5 stars overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.