Ford Flex Suspension Problems
Owners have filed 107 complaints with NHTSA about suspension problems on the Ford Flex across 11 model years. The 2014 model year has the most (26). The words owners use most often: “toe link” (29% of reports).
- 107suspension complaints
- —median miles at failure
- 13mention a crash
- 6mention an injury
- 1related recalls
- 36%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Toe link: mentioned in 31 of 107 complaints (29%)
- Suspension called: mentioned in 10 of 107 complaints (9%)
- Lost control: mentioned in 10 of 107 complaints (9%)
- Rear driver: mentioned in 6 of 107 complaints (6%)
At what mileage do suspension problems happen?
Based on 54 complaints that reported the odometer reading.
How serious are the reports?
Of 107 complaints, 13 mention a crash, 6 an injury.
Ford Flex suspension complaints by model year
When owners reported it
Related recalls (1)
Suspension:rear
Model years: 2013, 2014, 2015, 2016, 2017, 2018
Problem: Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Fix: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
As with many other 2019 Flex owners, I brought my Ford Flex in for a state inspection and surprise surprise! I have to replace my toe link already! Failure after failure.
Wile driving 40 mph, the right rear tire locked up and I had to counter steer aggressively to avoid spinning out and hitting oncoming traffic. The car was flat bed delivered to Ford and they recommended the following repairs. "Control Arm- Rear: rear suspension lateral links. The rear upper and…
The contact owns a 2016 Ford Flex. The contact received notice of an unknown recall associated with the right rear toe link, that was previously repaired. The contact stated that while his wife was driving at approximately 5 MPH, she observed a loud snapping noise emanating from the rear of the…
I have had this vehicle since about August 2025, the brakes and wheel bearings have failed twice, the strut failed, the power steering system has messed up repeatedly, the coolant came FLYING out of the car (while parked) FOR ABSOLUTELY NO REASON! There have been multiple warning lights on since I…
The contact owns a 2013 Ford Flex. The vehicle was taken to a dealer for a recall repair. The contact stated the dealer declined to perform the recall repair because the vehicle was unable to be started. The contact received notification of NHTSA Campaign Number: 20V072000 (SUSPENSION). The vehicle…
Frequently asked questions
Do all Ford Flexs have suspension problems?
No. NHTSA has 107 owner complaints about suspension for the Ford Flex. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Ford Flex suspension?
Yes: 1 safety recall list suspension. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about suspension problems on the Ford Flex?
The most frequent phrase is “toe link”, in 31 of 107 complaints, followed by “suspension called” (10).
Other Ford Flex problems
- Electrical System problems (396)
- Steering problems (381)
- Back Over Prevention problems (234)
- Structure problems (192)
- Engine problems (183)
- Fuel/propulsion System problems (165)
- Power Train problems (105)
See all Ford Flex problems.