Ford Flex Structure Problems
Owners have filed 192 complaints with NHTSA about structure problems on the Ford Flex across 11 model years. The 2013 model year has the most (69). The words owners use most often: “door ajar” (21% of reports).
- 192structure complaints
- —median miles at failure
- 6mention a crash
- 6mention an injury
- 1related recalls
- 57%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Door ajar: mentioned in 41 of 192 complaints (21%)
- Prevention structure: mentioned in 29 of 192 complaints (15%)
- Notifications numbers: mentioned in 28 of 192 complaints (15%)
- Pillar trim: mentioned in 25 of 192 complaints (13%)
At what mileage do structure problems happen?
Based on 131 complaints that reported the odometer reading.
How serious are the reports?
Of 192 complaints, 6 mention a crash, 6 an injury.
Ford Flex structure complaints by model year
When owners reported it
Related recalls (1)
Structure:body
Model years: 2017, 2018, 2019
Problem: Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Risk: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Fix: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera displayed a blank screen or a distorted image. The contact then received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do…
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for…
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time to…
The contact owns a 2016 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time…
The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image would appear blank and other times the camera not available warning message would display. The contact received…
Frequently asked questions
Do all Ford Flexs have structure problems?
No. NHTSA has 192 owner complaints about structure for the Ford Flex. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Ford Flex structure?
Yes: 1 safety recall list structure. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about structure problems on the Ford Flex?
The most frequent phrase is “door ajar”, in 41 of 192 complaints, followed by “prevention structure” (29).
Other Ford Flex problems
- Electrical System problems (396)
- Steering problems (381)
- Back Over Prevention problems (234)
- Engine problems (183)
- Fuel/propulsion System problems (165)
- Suspension problems (107)
- Power Train problems (105)
See all Ford Flex problems.