Mazda CX-5 Structure Problems
Owners have filed 141 complaints with NHTSA about structure problems on the Mazda CX-5 across 13 model years. The 2014 model year has the most (32). The words owners use most often: “lift gate” (6% of reports).
- 141structure complaints
- —median miles at failure
- 8mention a crash
- 8mention an injury
- 1related recalls
- 60%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Lift gate: mentioned in 8 of 141 complaints (6%)
At what mileage do structure problems happen?
Based on 71 complaints that reported the odometer reading.
How serious are the reports?
Of 141 complaints, 8 mention a crash, 8 an injury.
Mazda CX-5 structure complaints by model year
When owners reported it
Related recalls (1)
Structure:body:hatchback/liftgate
Model years: 2013, 2014, 2015, 2016
Problem: Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Risk: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Fix: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The contact owns a 2024 Mazda CX-5. The contact stated that the radio was inoperable. The vehicle was taken to the dealer, who discovered that rodents had chewed through the soy-based wiring and created a nest inside the vehicle. The dealer replaced the headliner, wiring harness, both front air…
After vehicle has been parked for awhile, for example over night, there is a Popping sound or Clunking from front of vehicle after moving vehicle and applying brakes at first stop. Noise has been there since 2024. Popping, Clunking sound only when when vehicle parked again. There is also a loud…
SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal temp in chicago IL on Halloween night
The driver side mirror vibrates at speeds above 65 miles per hour especially with windy conditions. Went to the dealer they replaced the mirror assembly with the issue still remaining. Mazda answer is that is common in CX 5 models. It is a safety issue as it really limits visibility for vehicles…
..... ON AT LEAST 5 SEPERATE OCCASIONS OUR 2021 MAZDA CX5 SUV ACCELERATED TO A HIGH RATE OF SPEED (ON IT'S OWN). IT HAS DONE IT TO MY WIFE AND I BOTH. I CONTACTED TWO DIFFERENT MAZDA SERVICE CENTERS AND WAS ADVISED THEY HAVE NO KNOWLEDGE OF THIS AND THAT THERE ARE NO OPEN RECALLS OR TSB's AND AS…
Frequently asked questions
Do all Mazda CX-5s have structure problems?
No. NHTSA has 141 owner complaints about structure for the Mazda CX-5. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Mazda CX-5 structure?
Yes: 1 safety recall list structure. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about structure problems on the Mazda CX-5?
The most frequent phrase is “lift gate”, in 8 of 141 complaints.
Other Mazda CX-5 problems
See all Mazda CX-5 problems.