2020 Toyota Prius Prime Problems, Complaints & Recalls
- Compared with other Prius Prime years
- More complaints than other years 2nd of 8 for complaints
- Safety recalls
- 1 recall: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 16 complaints with NHTSA about the 2020 Toyota Prius Prime. That ranks 2nd out of 8 Prius Prime model years for complaints. The most reported problem area is visibility/wiper (5 complaints, 31%), typically at around 900 miles. Complaints mention 5 crashes. There is 1 safety recall covering this model year. NHTSA has opened 1 defect investigation involving it.
- 16owner complaints
- 1safety recalls
- 1NHTSA investigations
- 5complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Toyota Prius Prime problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Visibility/wiper | 5 | 31% | 900 | — | — |
| Electrical System | 3 | 19% | 15,200 | — | — |
| Power Train | 3 | 19% | 6,250 | — | — |
| Vehicle Speed Control | 3 | 19% | 14,000 | — | — |
| Tires | 2 | 13% | 3,400 | — | — |
| Air Bags | 1 | 6% | 14,000 | — | — |
| Back Over Prevention | 1 | 6% | 2,000 | — | — |
| Exterior Lighting | 1 | 6% | 15,200 | — | — |
| Service Brakes | 1 | 6% | 2,000 | — | — |
| Service Brakes, Hydraulic | 1 | 6% | 67,000 | — | — |
| Structure | 1 | 6% | 15,200 | — | — |
| Visibility | 1 | 6% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Toyota Prius Prime recalls (1)
Tap a recall to see the problem, the risk and the fix.
Service brakes; electronic stability control (esc)
Problem: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Risk: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
Fix: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Pedestrian alert sounds (DP22005) — opened Jan 27, 2023, closed Aug 7, 2023, led to recall 22V063000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2020 Toyota Prius Prime. The contact stated that while pulling into a parking lot, traveling down the aisle, and driving around the end cap to the second aisle, pulling into the parking spot at 5 MPH, the vehicle suddenly accelerated. The wheels squealed. The vehicle traveled…
The contact owns a 2020 Toyota Prius Prime. The contact stated while driving at approximately 40 MPH, the brake pedal was depressed while making a left turn onto another road, but the vehicle failed to slow down. The contact stated that the brake pedal was vibrating, and the vehicle felt like it…
I purchased Goodyear Assurance MaxLife 195/65 R 15 from Sam's Club in Kingston on August 2023. On [XXX] my tire blew out on the inner sidewall of my tire. When I spoke with an employee from the automotive department in Sam's Club about my tire, the person said " Let me guess, was it an Assurance…
The car had about 8000 miles on it. It was parked in Garage the night before. In the morning the outside temperature was 39F. During my 30 minutes driving, the front defrost was turned on. Afterwards it was parked on driveway and at that time the windshield was fine. 6 hours later, I noticed a…
The right side outside mirror glass detached and fell off while driving down the road. There was no noticeable defect on the vehicle prior to this and no known reason for this to happen. The vehicle was operating normally and was not involved in any sort of unusual maneuvering or crash. Upon taking…
Other Toyota Prius Prime years
← 2019 Prius Prime · 2021 Prius Prime →
| Year | Complaints | Recalls |
|---|---|---|
| 2024 Prius Prime | 15 | 4 |
| 2023 Prius Prime | 6 | 4 |
| 2022 Prius Prime | 8 | 1 |
| 2021 Prius Prime | 10 | 0 |
| 2020 | 16 | 1 |
| 2019 Prius Prime | 9 | 1 |
| 2018 Prius Prime | 16 | 0 |
| 2017 Prius Prime | 42 | 0 |
See all Toyota Prius Prime problems by year, every Toyota model, or the Toyota VIN decoder.
Similar Toyota models
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Frequently asked questions
What are the most common problems with the 2020 Toyota Prius Prime?
Owners most often report visibility/wiper, electrical system, power train problems. The top one, visibility/wiper, accounts for 5 complaints.
Was there a recall on the 2020 Toyota Prius Prime?
Yes, 1 safety recall. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Toyota Prius Prime a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Prius Prime model years, the 2020 has more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.