2002 Ford Explorer Visibility Problems

Source: NHTSA · Updated Sep 9, 2026 · 129 complaints analyzed

Owners have filed 129 complaints with NHTSA about visibility problems on the 2002 Ford Explorer, 4% of all complaints for this model year. Half of the reports with a mileage happened before 70,500 miles. The words owners use most often: “rear window” (25% of reports).

What owners describe

Phrases that appear unusually often in these complaints compared with complaints about other cars.

  • Rear window: mentioned in 32 of 129 complaints (25%)
  • Visibility glass side: mentioned in 7 of 129 complaints (5%)

How much does it cost to fix?

Owners who wrote down what they paid or were quoted put the typical visibility repair on the 2002 Ford Explorer at $990, and half of them between $760 and $1,450.

Based on 5 NHTSA complaints about this problem alone that state a repair bill or quote (2005–2011), converted to 2026 dollars with the U.S. consumer price index. These are owners' own figures, not a quote: they include dealer quotes, and owners who file complaints often faced larger repairs, so they can run higher than typical shop prices. Prices vary by shop, region and warranty coverage. How we calculate this.

At what mileage do visibility problems happen?

Based on 76 complaints that reported the odometer reading.

Under 10k miles2 · 3%
10k–25k miles2 · 3%
25k–50k miles17 · 22%
50k–75k miles19 · 25%
75k–100k miles15 · 20%
100k–150k miles16 · 21%
150k+ miles5 · 7%

How serious are the reports?

Of 129 complaints, 2 a fire, 17 an injury.

Ford Explorer visibility complaints by model year

Peak: 1999, with 216 complaints
1995: 1919951996: 471997: 901998: 10819981999: 2162162000: 452001: 1520012002: 1292003: 572004: 10020042005: 232006: 152007: 620072008: 42009: 22010: 320102011: 142012: 162013: 3020132014: 272015: 202016: 3620162017: 322018: 112019: 420192020: 132021: 202022: 1020222023: 52025: 32026: 22026

n = 1,122 complaints · Source: NHTSA

Model yearVisibility complaintsShare of that yearMedian miles
2026 Explorer25%7,300
2025 Explorer33%7,550
2023 Explorer55%11,750
2022 Explorer104%35,500
2021 Explorer204%45,000
2020 Explorer131%45,980
2019 Explorer41%43,000
2018 Explorer112%73,500
2017 Explorer322%69,000
2016 Explorer361%83,913
2015 Explorer201%80,000
2014 Explorer272%84,000
2013 Explorer301%83,500
2012 Explorer162%38,500
2011 Explorer141%47,800
2010 Explorer33%48,000
2009 Explorer26%50,750
2008 Explorer43%77,000
2007 Explorer63%64,000
2006 Explorer152%40,051
2005 Explorer235%53,168
2004 Explorer1008%68,328
2003 Explorer575%67,000
2002 Explorer1294%70,500
2001 Explorer154%65,651
2000 Explorer455%60,800
1999 Explorer21616%80,300
1998 Explorer1086%79,500
1997 Explorer905%75,000
1996 Explorer473%78,000
1995 Explorer192%100,000

When owners reported it

Peak: 2008, with 19 complaints
2001: 1200112002: 15152003: 5200352004: 12122005: 122005122006: 13132007: 112007112008: 19192009: 102009102010: 16162011: 5201152012: 442014: 1201412015: 332016: 1201612017: 11

n = 129 complaints · Source: NHTSA

Related recalls (0)

No safety recall lists visibility for the 2002 Ford Explorer. A pattern of complaints does not always lead to a recall.

What owners report

Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.

Tl* the contact owns a 2002 ford explorer. The contact stated that there was a loud abnormal noise and noticed that the sun roof was detached. The vehicle was taken to an unknown independent mechanic who stated that the manufacturer discontinued the part. The dealer was not contacted. The…

Received Oct 27, 2017 · NHTSA complaint 11040441

Driving nd steering wheel fell apart brake switch stopped working 3 times had new transmission put in had to have 3 different sets of tire put on back window shattered while sitting at red light. *tr

Received Oct 19, 2016 · NHTSA complaint 10917406

Tl* the contact owns a 2002 ford explorer. The contact stated that while parked, the rear hatch window was closed and it shattered. The vehicle was not taken to a dealer or repaired. The manufacturer was made aware of the failure. The failure mileage was 91,000. The consumer stated after the window…

Received Nov 25, 2015 · NHTSA complaint 10806733
Ford Explorer
A 2025 Ford Explorer Active (facelift) photographed in Fresh Meadows, Queens , New York, USA.. Representative photo; appearance varies by model year. Photo: Kevauto, CC BY-SA 4.0, via Wikimedia Commons.

Frequently asked questions

Do all 2002 Ford Explorers have visibility problems?

No. NHTSA has 129 owner complaints about visibility for the 2002 Ford Explorer (4% of the 3,295 complaints for this model year). Complaint data shows that the problem is reported, not how many of all cars sold are affected.

Was there a recall on the 2002 Ford Explorer visibility?

No recall currently lists visibility for this vehicle.

At what mileage do visibility problems start?

The median reported mileage is 70,500 miles: half of the reports with a mileage came before that.

How much does it cost to fix visibility problems on the 2002 Ford Explorer?

Owners report a typical cost of $990 (half paid between $760 and $1,450), from 5 complaints that state a repair bill or quote, in 2026 dollars.

What do owners say about visibility problems on the 2002 Ford Explorer?

The most frequent phrase is “rear window”, in 32 of 129 complaints, followed by “visibility glass side” (7).

Other 2002 Ford Explorer problems

See all 2002 Ford Explorer problems or visibility problems across all Explorer years.