2020 Jeep Grand Cherokee Problems, Complaints & Recalls
- Compared with other Grand Cherokee years
- Far fewer complaints than other years 28th of 32 for complaints
- Safety recalls
- 3 recalls: check your VIN
- NHTSA crash rating
- 4–5 out of 5 stars (varies by version)
Owners have filed 240 complaints with NHTSA about the 2020 Jeep Grand Cherokee. That ranks 28th out of 32 Grand Cherokee model years for complaints. The most reported problem area is electrical system (73 complaints, 30%), typically at around 12,000 miles. Complaints mention 24 crashes, 5 fires, 13 injuries. There are 3 safety recalls covering this model year. NHTSA has opened 1 defect investigation involving it.
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- 240owner complaints
- 3safety recalls
- 1NHTSA investigations
- 24complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Jeep Grand Cherokee problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System problems | 73 | 30% | 12,000 | “backup camera” (10%) | — |
| Unknown or Other | 64 | 27% | 950 | — | — |
| Engine problems | 50 | 21% | 5,742 | — | — |
| Power Train | 39 | 16% | 3,900 | — | — |
| Air Bags | 17 | 7% | 34,000 | — | — |
| Fuel/propulsion System | 17 | 7% | 500 | — | — |
| Vehicle Speed Control | 15 | 6% | 1,450 | — | — |
| Service Brakes | 13 | 5% | 7,000 | — | — |
| Steering | 13 | 5% | 13,100 | — | — |
| Forward Collision Avoidance | 9 | 4% | 25,300 | — | — |
| Back Over Prevention | 8 | 3% | 12,000 | — | — |
| Structure | 8 | 3% | 21,000 | — | — |
| Suspension | 8 | 3% | 16,319 | — | — |
| Engine and Engine Cooling | 6 | 3% | 69,000 | — | — |
| Seat Belts | 5 | 2% | — | — | — |
| Visibility/wiper | 5 | 2% | — | — | — |
| Lane Departure | 3 | 1% | — | — | — |
| Equipment | 2 | 1% | 40,000 | — | — |
| Exterior Lighting | 2 | 1% | — | — | — |
| Fuel System, Diesel | 2 | 1% | 108,500 | — | — |
| Fuel System, Gasoline | 2 | 1% | 29,000 | — | — |
| Wheels | 2 | 1% | — | — | — |
| Seats | 1 | 0% | — | — | — |
| Tires | 1 | 0% | 1,500 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Jeep Grand Cherokee recalls (3)
Tap a recall to see the problem, the risk and the fix.
Engine and engine cooling
Problem: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Risk: An engine stall can increase the risk of a crash.
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Fuel system, diesel:delivery:fuel pump
Problem: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Back over prevention: sensing system: camera
Problem: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- High pressure fuel pump failure (EA23001) — opened Mar 17, 2023, still open, led to recall 24V957.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
At 29835 miles, my 2020 Jeep Grand Cherokee suffered a severe transmission slip/harsh jump. I took it to an authorized dealer on May 5,2026. The dealer charged $559, plus misc. charges of $12.00 and54.25 tax. They performed a transmission inspection, a quick learn to reset points, and noted VEH has…
The radio is delaminating. This is a common complaint for jeep. They need to fix this problem
ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Canât even use cruise control because my âmemory systemâ and âpark senseâ are unavailable. Sometimes it makes the wheel super stiff and the acceleration and…
The screen in my vehicle which controls alot of the functions like temperature volume sos emergency calls is experiencing delamination cause the screen to ghost touch things which is a safety hazard when driving in the event of an accident i wont be able to press the button on the screen for help
The dashboard material has come loose and bubbled up. This issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do it justice), 2) if allowed to continue, the material has the potential to fully…
Other Jeep Grand Cherokee years
← 2019 Grand Cherokee · 2021 Grand Cherokee →
| Year | Complaints | Recalls |
|---|---|---|
| 2026 Grand Cherokee | 25 | 6 |
| 2025 Grand Cherokee | 76 | 4 |
| 2024 Grand Cherokee | 249 | 16 |
| 2023 Grand Cherokee | 397 | 21 |
| 2022 Grand Cherokee | 264 | 13 |
| 2021 Grand Cherokee | 409 | 12 |
| 2020 | 240 | 3 |
| 2019 Grand Cherokee | 370 | 7 |
| 2018 Grand Cherokee | 855 | 10 |
| 2017 Grand Cherokee | 364 | 5 |
| 2016 Grand Cherokee | 311 | 8 |
| 2015 Grand Cherokee | 1,366 | 9 |
| 2014 Grand Cherokee | 2,381 | 18 |
| 2013 Grand Cherokee | 804 | 9 |
| 2012 Grand Cherokee | 1,644 | 10 |
| 2011 Grand Cherokee | 1,640 | 6 |
| 2010 Grand Cherokee | 118 | 5 |
| 2009 Grand Cherokee | 138 | 2 |
| 2008 Grand Cherokee | 734 | 4 |
| 2007 Grand Cherokee | 1,108 | 5 |
| 2006 Grand Cherokee | 1,280 | 4 |
| 2005 Grand Cherokee | 2,051 | 3 |
| 2004 Grand Cherokee | 1,295 | 8 |
| 2003 Grand Cherokee | 762 | 4 |
| 2002 Grand Cherokee | 1,476 | 10 |
| 2001 Grand Cherokee | 883 | 4 |
| 2000 Grand Cherokee | 1,447 | 6 |
| 1999 Grand Cherokee | 1,638 | 4 |
| 1998 Grand Cherokee | 1,028 | 4 |
| 1997 Grand Cherokee | 991 | 5 |
| 1996 Grand Cherokee | 893 | 6 |
| 1995 Grand Cherokee | 719 | 4 |
See all Jeep Grand Cherokee problems by year, every Jeep model, or the Jeep VIN decoder.
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Frequently asked questions
What are the most common problems with the 2020 Jeep Grand Cherokee?
Owners most often report electrical system, unknown or other, engine problems. The top one, electrical system, accounts for 73 complaints.
Was there a recall on the 2020 Jeep Grand Cherokee?
Yes, 3 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Jeep Grand Cherokee a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Grand Cherokee model years, the 2020 has far fewer complaints than most years, and NHTSA rates it 4–5 out of 5 stars (varies by version) overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.