Chrysler Pacifica Plug-IN Hybrid Electrical System Problems
Owners have filed 236 complaints with NHTSA about electrical system problems on the Chrysler Pacifica Plug-IN Hybrid across 9 model years. The 2018 model year has the most (83). The words owners use most often: “electrical propulsion” (13% of reports).
- 236electrical system complaints
- —median miles at failure
- 3mention a crash
- 3mention an injury
- 2related recalls
- 57%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Electrical propulsion: mentioned in 30 of 236 complaints (13%)
- Service charging: mentioned in 24 of 236 complaints (10%)
- Stop safely shut: mentioned in 19 of 236 complaints (8%)
- Off soon: mentioned in 19 of 236 complaints (8%)
At what mileage do electrical system problems happen?
Based on 80 complaints that reported the odometer reading.
How serious are the reports?
Of 236 complaints, 3 mention a crash, 10 a fire, 3 an injury.
Chrysler Pacifica Plug-IN Hybrid electrical system complaints by model year
| Model year | Electrical System complaints | Share of that year | Median miles |
|---|---|---|---|
| 2025 Pacifica Plug-IN Hybrid | 1 | 100% | — |
| 2024 Pacifica Plug-IN Hybrid | 7 | 27% | — |
| 2023 Pacifica Plug-IN Hybrid | 14 | 35% | 9,832 |
| 2022 Pacifica Plug-IN Hybrid | 40 | 34% | 22,252 |
| 2021 Pacifica Plug-IN Hybrid | 13 | 50% | 30,500 |
| 2020 Pacifica Plug-IN Hybrid | 25 | 43% | 50,000 |
| 2019 Pacifica Plug-IN Hybrid | 22 | 49% | 13,860 |
| 2018 Pacifica Plug-IN Hybrid | 83 | 37% | 6,617 |
| 2017 Pacifica Plug-IN Hybrid | 31 | 39% | 16,240 |
When owners reported it
Related recalls (2)
Electrical system:wiring:interior/under dash; electrical system:12v/24v/48v battery:cables
Model years: 2017, 2018, 2019, 2020
Problem: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Electrical system:wiring:front underhood
Model years: 2018
Problem: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Risk: A vehicle stall can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The contact rented a 2025 Chrysler Pacifica Hybrid from Budget Car Rental (2176 Main St, Dunedin, FL 34698). The contact stated that while driving approximately 55 MPH, the contact believed that the vehicle was being tracked via Bluetooth throughout a trip from Florida to Kansas City to New York…
The contact owns a 2018 Chrysler Pacifica. The contact stated when attempting to charge the battery, the charger failed to work as intended . A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the…
The contact owns a 2021 Chrysler Pacifica Plug-In Hybrid. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with a power inverter module (PIM) failure. The dealer replaced the power inverter module (PIM); however, the failure persisted…
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbolâ was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken…
Vehicle lost power with no prior warning at highway speeds. Vehicle then displayed "Stop Safely Vehicle will shut off soon" message. In order to attempt a reset, driver must turn off, leave vehicle with FOB and secure vehicle. Then return to vehcile and start up in an attempt to reboot. Check…
Frequently asked questions
Do all Chrysler Pacifica Plug-IN Hybrids have electrical system problems?
No. NHTSA has 236 owner complaints about electrical system for the Chrysler Pacifica Plug-IN Hybrid. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Chrysler Pacifica Plug-IN Hybrid electrical system?
Yes: 2 safety recalls list electrical system. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about electrical system problems on the Chrysler Pacifica Plug-IN Hybrid?
The most frequent phrase is “electrical propulsion”, in 30 of 236 complaints, followed by “service charging” (24).
Other Chrysler Pacifica Plug-IN Hybrid problems
- Engine problems (208)
- Power Train problems (172)
- Hybrid Propulsion System problems (121)