Chrysler Pacifica Plug-IN Hybrid Hybrid Propulsion System Problems
Owners have filed 121 complaints with NHTSA about hybrid propulsion system problems on the Chrysler Pacifica Plug-IN Hybrid across 7 model years. The 2018 model year has the most (75). The words owners use most often: “propulsion contacted” (38% of reports).
- 121hybrid propulsion system complaints
- —median miles at failure
- 1mention a crash
- 0mention an injury
- 5related recalls
- 68%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Propulsion contacted: mentioned in 46 of 121 complaints (38%)
- Lost motive power: mentioned in 10 of 121 complaints (8%)
At what mileage do hybrid propulsion system problems happen?
Based on 37 complaints that reported the odometer reading.
How serious are the reports?
Of 121 complaints, 1 mention a crash.
Chrysler Pacifica Plug-IN Hybrid hybrid propulsion system complaints by model year
| Model year | Hybrid Propulsion System complaints | Share of that year | Median miles |
|---|---|---|---|
| 2023 Pacifica Plug-IN Hybrid | 1 | 3% | 9,832 |
| 2022 Pacifica Plug-IN Hybrid | 7 | 6% | 9,000 |
| 2021 Pacifica Plug-IN Hybrid | 11 | 42% | 27,943 |
| 2020 Pacifica Plug-IN Hybrid | 3 | 5% | 50,000 |
| 2019 Pacifica Plug-IN Hybrid | 5 | 11% | 41,000 |
| 2018 Pacifica Plug-IN Hybrid | 75 | 34% | 42,389 |
| 2017 Pacifica Plug-IN Hybrid | 19 | 24% | 72,925 |
When owners reported it
Related recalls (5)
Hybrid propulsion systemPark outside
Model years: 2019, 2020, 2021
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Hybrid propulsion systemPark outside
Model years: 2017, 2018
Problem: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
Hybrid propulsion systemPark outside
Model years: 2017, 2018
Problem: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
Hybrid propulsion system; engine and engine cooling:exhaust system:emission control:catalytic convertor
Model years: 2017, 2018
Problem: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Risk: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Fix: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Hybrid propulsion system: inverter
Model years: 2017
Problem: Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Risk: A vehicle that suddenly cannot be driven, increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds in Hybrid Mode, the vehicle occasionally failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to maintain speed, and…
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V538000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded…
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet…
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded…
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…
Frequently asked questions
Do all Chrysler Pacifica Plug-IN Hybrids have hybrid propulsion system problems?
No. NHTSA has 121 owner complaints about hybrid propulsion system for the Chrysler Pacifica Plug-IN Hybrid. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Chrysler Pacifica Plug-IN Hybrid hybrid propulsion system?
Yes: 5 safety recalls list hybrid propulsion system. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about hybrid propulsion system problems on the Chrysler Pacifica Plug-IN Hybrid?
The most frequent phrase is “propulsion contacted”, in 46 of 121 complaints, followed by “lost motive power” (10).
Other Chrysler Pacifica Plug-IN Hybrid problems
- Electrical System problems (236)
- Engine problems (208)
- Power Train problems (172)