Chrysler Pacifica Plug-IN Hybrid Engine Problems
Owners have filed 208 complaints with NHTSA about engine problems on the Chrysler Pacifica Plug-IN Hybrid across 8 model years. The 2018 model year has the most (63). The words owners use most often: “shut off soon” (16% of reports).
- 208engine complaints
- —median miles at failure
- 0mention a crash
- 0mention an injury
- 1related recalls
- 62%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Shut off soon: mentioned in 34 of 208 complaints (16%)
- Stop safely: mentioned in 34 of 208 complaints (16%)
- Service charging: mentioned in 17 of 208 complaints (8%)
- Red turtle: mentioned in 13 of 208 complaints (6%)
At what mileage do engine problems happen?
Based on 71 complaints that reported the odometer reading.
How serious are the reports?
Of 208 complaints, 8 a fire.
Chrysler Pacifica Plug-IN Hybrid engine complaints by model year
| Model year | Engine complaints | Share of that year | Median miles |
|---|---|---|---|
| 2024 Pacifica Plug-IN Hybrid | 17 | 65% | 10,896 |
| 2023 Pacifica Plug-IN Hybrid | 18 | 45% | 5,023 |
| 2022 Pacifica Plug-IN Hybrid | 53 | 46% | 28,000 |
| 2021 Pacifica Plug-IN Hybrid | 5 | 19% | 30,000 |
| 2020 Pacifica Plug-IN Hybrid | 22 | 38% | 40,915 |
| 2019 Pacifica Plug-IN Hybrid | 13 | 29% | 14,644 |
| 2018 Pacifica Plug-IN Hybrid | 63 | 28% | 5,261 |
| 2017 Pacifica Plug-IN Hybrid | 17 | 22% | 8,000 |
When owners reported it
Related recalls (1)
Hybrid propulsion system; engine and engine cooling:exhaust system:emission control:catalytic convertor
Model years: 2017, 2018
Problem: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Risk: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Fix: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 65 MPH, the message "Vehicle was Shutting Down" and a "Red Turtle" symbol was displayed. The contact stated that the engine was running but gradually lost motive power and stalled. The vehicle was…
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbolâ was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken…
Vehicle lost power with no prior warning at highway speeds. Vehicle then displayed "Stop Safely Vehicle will shut off soon" message. In order to attempt a reset, driver must turn off, leave vehicle with FOB and secure vehicle. Then return to vehcile and start up in an attempt to reboot. Check…
This is the second time we received an alert that our 2023 Pacifica Hybrid minivan while driving sends an alert message to STOP SAFELY VEHICLE WILL SHUT OFF SOON. A green Turtle and Red Hazard Triangle image accompanied the message. First time it occurred was Friday 3/7/2025 and again after…
Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next.
Frequently asked questions
Do all Chrysler Pacifica Plug-IN Hybrids have engine problems?
No. NHTSA has 208 owner complaints about engine for the Chrysler Pacifica Plug-IN Hybrid. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Chrysler Pacifica Plug-IN Hybrid engine?
Yes: 1 safety recall list engine. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about engine problems on the Chrysler Pacifica Plug-IN Hybrid?
The most frequent phrase is “shut off soon”, in 34 of 208 complaints, followed by “stop safely” (34).