2004 Chrysler Pacifica Steering Problems

Source: NHTSA · Updated Sep 30, 2021 · 50 complaints analyzed

Owners have filed 50 complaints with NHTSA about steering problems on the 2004 Chrysler Pacifica, 6% of all complaints for this model year. Half of the reports with a mileage happened before 73,000 miles. The words owners use most often: “engine cradle” (30% of reports).

What owners describe

Phrases that appear unusually often in these complaints compared with complaints about other cars.

  • Engine cradle: mentioned in 15 of 50 complaints (30%)
  • Tie rod: mentioned in 11 of 50 complaints (22%)
  • Front end: mentioned in 6 of 50 complaints (12%)

At what mileage do steering problems happen?

Based on 42 complaints that reported the odometer reading.

Under 10k miles2 · 5%
10k–25k miles2 · 5%
25k–50k miles5 · 12%
50k–75k miles12 · 29%
75k–100k miles8 · 19%
100k–150k miles10 · 24%
150k+ miles3 · 7%

How serious are the reports?

Of 50 complaints, 3 mention a crash, 1 an injury.

Chrysler Pacifica steering complaints by model year

Peak: 2017, with 285 complaints
2004: 502004502005: 542005542006: 362006362007: 402007402008: 102008102017: 28520172852018: 18220181822019: 432019432020: 322020322021: 172021172022: 122022122023: 112023112024: 220242

n = 774 complaints · Source: NHTSA

Model yearSteering complaintsShare of that yearMedian miles
2024 Pacifica24%—
2023 Pacifica117%2,500
2022 Pacifica126%27,212
2021 Pacifica175%82,970
2020 Pacifica3219%48,845
2019 Pacifica4314%26,926
2018 Pacifica18221%13,650
2017 Pacifica28519%42,000
2008 Pacifica1010%97,000
2007 Pacifica4012%67,933
2006 Pacifica365%85,000
2005 Pacifica544%107,500
2004 Pacifica506%73,000

When owners reported it

Peak: 2014, with 12 complaints
2004: 3200432005: 1200512006: 3200632007: 4200742008: 3200832009: 3200932010: 4201042011: 1201112012: 3201232013: 6201362014: 122014122015: 4201542016: 2201622018: 120181

n = 50 complaints · Source: NHTSA

Related recalls (0)

No safety recall lists steering for the 2004 Chrysler Pacifica. A pattern of complaints does not always lead to a recall.

What owners report

Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.

The front chassis cross member has rotted out. My 2004 pacifica has been parked in my driveway over 5 years because the corrosion is so bad i'm afraid to drive it. I've been waiting for a recall to fix this obvious factory defect. The rotted front cross member was pointed out to me during a state…

Received Sep 4, 2018 · NHTSA complaint 11124438

When we purchased the car i noticed when i selected the seat setting it said it was set. When i went to drive the vehicle again i selected seat one and it had the error messages as in the pictures.

Received Dec 7, 2016 · NHTSA complaint 10933686

Engine cradle severely rusted and perforated, causing front wheel alignment problems. A replacement cradle is needed as engine may drop..

Received Apr 28, 2016 · NHTSA complaint 10862103

Frequently asked questions

Do all 2004 Chrysler Pacificas have steering problems?

No. NHTSA has 50 owner complaints about steering for the 2004 Chrysler Pacifica (6% of the 896 complaints for this model year). Complaint data shows that the problem is reported, not how many of all cars sold are affected.

Was there a recall on the 2004 Chrysler Pacifica steering?

No recall currently lists steering for this vehicle.

At what mileage do steering problems start?

The median reported mileage is 73,000 miles: half of the reports with a mileage came before that.

What do owners say about steering problems on the 2004 Chrysler Pacifica?

The most frequent phrase is “engine cradle”, in 15 of 50 complaints, followed by “tie rod” (11).

Other 2004 Chrysler Pacifica problems

See all 2004 Chrysler Pacifica problems or steering problems across all Pacifica years.