2020 Dodge Journey Problems, Complaints & Recalls
- Compared with other Journey years
- Far fewer complaints than other years 12th of 14 for complaints
- Safety recalls
- 1 recall: check your VIN
- NHTSA crash rating
- 4 out of 5 stars
Owners have filed 66 complaints with NHTSA about the 2020 Dodge Journey. That ranks 12th out of 14 Journey model years for complaints. The most reported problem area is electrical system (20 complaints, 30%). Complaints mention 1 crash, 1 fire, 1 injury. There is 1 safety recall covering this model year. NHTSA has opened 2 defect investigations involving it.
.jpg){kind=link}
- 66owner complaints
- 1safety recalls
- 2NHTSA investigations
- 1complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Dodge Journey problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System | 20 | 30% | — | — | — |
| Unknown or Other | 19 | 29% | — | — | — |
| Back Over Prevention | 14 | 21% | 41,500 | — | — |
| Engine | 8 | 12% | 57,800 | — | — |
| Exterior Lighting | 5 | 8% | — | — | — |
| Power Train | 3 | 5% | — | — | — |
| Service Brakes | 3 | 5% | 9,600 | — | — |
| Steering | 3 | 5% | 100 | — | — |
| Visibility/wiper | 3 | 5% | — | — | — |
| Air Bags | 2 | 3% | 9,600 | — | — |
| Seat Belts | 2 | 3% | 142,000 | — | — |
| Tires | 2 | 3% | 26,000 | — | — |
| Vehicle Speed Control | 2 | 3% | — | — | — |
| Engine and Engine Cooling | 1 | 2% | 57,800 | — | — |
| Forward Collision Avoidance | 1 | 2% | — | — | — |
| Lane Departure | 1 | 2% | — | — | — |
| Service Brakes, Hydraulic | 1 | 2% | 34,294 | — | — |
| Suspension | 1 | 2% | 100 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Dodge Journey recalls (1)
Tap a recall to see the problem, the risk and the fix.
Back over prevention: sensing system: camera
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Vehicle entrapment (EA24003) — opened Aug 1, 2024, still open.
- Back up camera failure (PE24006) — opened Feb 27, 2024, closed Sep 26, 2025, led to recall 25E052.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2020 Dodge Journey. The contact stated that after the vehicle was not driven and remained parked in the driveway for two weeks, the police department notified the contact at approximately 1:00 AM that the horn was sounding continuously. The contact attempted to deactivate the…
My 2020 Dodge Journey is subject to FCA Recall 59C / NHTSA Campaign 25V-552 involving the rearview camera. The camera malfunction affected the rearview image used when backing. While the recall was open, I contacted an authorized Dodge dealer. I was advised that FCA's official recall remedy/parts…
When starting my car and turning on my air or heat component the front will turn on but the components in the middle wonât! You have to hit the panel to make it turn on and when your driving the middle component shuts off losing power and dims the lights and dash lights with radio screen! Iâve…
The contact owns a 2020 Dodge Journey. The contact stated that while reversing the vehicle, the rear-view camera was inverted. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local…
The wiring harness for back hatch the coating of the wire are all cracking . The passenger side rear back up light wasnât working and the harness is cracking the wiring when opening and closing the hatch . I have picture. It looks worse in person
Other Dodge Journey years
| Year | Complaints | Recalls |
|---|---|---|
| 2020 | 66 | 1 |
| 2019 Journey | 102 | 1 |
| 2018 Journey | 236 | 6 |
| 2017 Journey | 199 | 2 |
| 2016 Journey | 388 | 4 |
| 2015 Journey | 553 | 6 |
| 2014 Journey | 416 | 7 |
| 2013 Journey | 353 | 4 |
| 2012 Journey | 376 | 6 |
| 2011 Journey | 169 | 4 |
| 2010 Journey | 988 | 3 |
| 2009 Journey | 1,433 | 8 |
| 2008 Journey | 8 | 0 |
| 2007 Journey | 4 | 0 |
See all Dodge Journey problems by year, every Dodge model, or the Dodge VIN decoder.
Similar Dodge models
Embed this 2020 Dodge Journey badge on your site
Copy this code into your blog or forum post. It shows live complaint and recall counts and links back here.
Frequently asked questions
What are the most common problems with the 2020 Dodge Journey?
Owners most often report electrical system, unknown or other, back over prevention problems. The top one, electrical system, accounts for 20 complaints.
Was there a recall on the 2020 Dodge Journey?
Yes, 1 safety recall. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Dodge Journey a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Journey model years, the 2020 has far fewer complaints than most years, and NHTSA rates it 4 out of 5 stars overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.