Jeep Grand Cherokee Equipment Problems
Owners have filed 336 complaints with NHTSA about equipment problems on the Jeep Grand Cherokee across 27 model years. The 1995 model year has the most (35). The words owners use most often: “air conditioner” (14% of reports).
- 336equipment complaints
- —median miles at failure
- 7mention a crash
- 7mention an injury
- 7related recalls
- $1,300typical repair cost reported by owners
- 35%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Air conditioner: mentioned in 46 of 336 complaints (14%)
How much does it cost to fix?
Owners who wrote down what they paid or were quoted put the typical equipment repair on the Jeep Grand Cherokee at $1,300, and half of them between $1,050 and $1,600.
Based on 15 NHTSA complaints about this problem alone that state a repair bill or quote (1999–2012), converted to 2026 dollars with the U.S. consumer price index. These are owners' own figures, not a quote: they include dealer quotes, and owners who file complaints often faced larger repairs, so they can run higher than typical shop prices. Prices vary by shop, region and warranty coverage. How we calculate this.
At what mileage do equipment problems happen?
Based on 155 complaints that reported the odometer reading.
How serious are the reports?
Of 336 complaints, 7 mention a crash, 5 a fire, 7 an injury.
Jeep Grand Cherokee equipment complaints by model year
| Model year | Equipment complaints | Share of that year | Median miles |
|---|---|---|---|
| 2024 Grand Cherokee | 1 | 0% | — |
| 2023 Grand Cherokee | 1 | 0% | 3,000 |
| 2020 Grand Cherokee | 2 | 1% | 40,000 |
| 2019 Grand Cherokee | 1 | 0% | — |
| 2018 Grand Cherokee | 7 | 1% | 52,500 |
| 2017 Grand Cherokee | 1 | 0% | — |
| 2015 Grand Cherokee | 7 | 1% | 39,500 |
| 2014 Grand Cherokee | 10 | 0% | 22,000 |
| 2013 Grand Cherokee | 5 | 1% | 20 |
| 2012 Grand Cherokee | 10 | 1% | — |
| 2011 Grand Cherokee | 3 | 0% | 35,000 |
| 2010 Grand Cherokee | 3 | 3% | 6,000 |
| 2009 Grand Cherokee | 1 | 1% | 48,387 |
| 2008 Grand Cherokee | 8 | 1% | 38,000 |
| 2007 Grand Cherokee | 4 | 0% | 28,000 |
| 2006 Grand Cherokee | 3 | 0% | 66,000 |
| 2005 Grand Cherokee | 16 | 1% | 6,100 |
| 2004 Grand Cherokee | 15 | 1% | 33,000 |
| 2003 Grand Cherokee | 13 | 2% | 50,000 |
| 2002 Grand Cherokee | 26 | 2% | 58,500 |
| 2001 Grand Cherokee | 32 | 4% | 79,000 |
| 2000 Grand Cherokee | 28 | 2% | 60,000 |
| 1999 Grand Cherokee | 33 | 2% | 100,500 |
| 1998 Grand Cherokee | 16 | 2% | 72,500 |
| 1997 Grand Cherokee | 29 | 3% | 108,604 |
| 1996 Grand Cherokee | 26 | 3% | 115,608 |
| 1995 Grand Cherokee | 35 | 5% | 133,207 |
When owners reported it
Related recalls (7)
Equipment:electrical:infotainment:video (touch)screen/monitor/unit; back over prevention:display function
Model years: 2022
Problem: Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
Fix: Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.
Equipment:other:labels
Model years: 2023
Problem: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Fix: FCA US, LLC will mail owners the warning label information, free of charge. Dealers will inspect unsold vehicles and install the required label, as necessary, free of charge. Owner notification letters were mailed May 25, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 52A.
Equipment:accessory:floor mat
Model years: 2018
Problem: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Risk: If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB3.
Equipment
Model years: 2017
Problem: Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Risk: If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S73.
Equipment:electrical:radio/tape deck/cd etc.
Model years: 2014, 2015
Problem: Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Risk: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Fix: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Equipment
Model years: 2010
Problem: Chrysler is recalling model year 2010 jeep commander and grand cherokee vehicles. They may have been built with an improperly manufactured rear track bar.
Risk: Reduced vehicle stability could occur increasing the risk of a crash.
Fix: Dealers will inspect the rear track bar bushing retaining hoop and replace the rear track bar if any are found to be mis-positioned. The safety recall is expected to begin during april 2010. Owners may contact chrysler at 1-800-853-1403.
Equipment:other:labels
Model years: 2004
Problem: On certain sport utility vehicles, due to a recent software programming error, the tire, wheel, and inflation pressure information was inadvertently omitted from the vehicle certification label.
Risk: The vehicle owner would not be aware of the tire, wheel, and inflation pressure information for their vehicle.
Fix: Owners will be provided with a corrected tire certification label. Owner notification began on march 1, 2004. Owners should contact daimlerchrysler at 1-800-853-1403.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen was significantly delaminated, causing unintended screen activation, preventing the driver from activating some vehicle safety functions as needed. The vehicle was not diagnosed or repaired by an…
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed with the heater engaged, there was an abnormal burning odor coming from the vehicle. The âVehicle Temperatureâ and check engine warning lights were illuminated. The vehicle was taken back…
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the infotainment system screen experienced ghost touching, causing the U-Connect system to engage the heat and other functions unintendedly. The contact stated that upon inspecting the vehicle, the contact…
1. The red wrench light, accompanied by a "service hybrid electric vehicle system" 2. The unconnect box needing to be serviced screen is also always popping up when the car turns on. Dealer was notified and did nothing about it.
The contact's wife owns a 2020 Jeep Grand Cherokee. The contact stated that the infotainment system screen display had delaminated, and there was approximately a 1-inch-long bubble on the upper left edge, and on the upper left and upper right areas of the screen. The contact stated that…
Frequently asked questions
Do all Jeep Grand Cherokees have equipment problems?
No. NHTSA has 336 owner complaints about equipment for the Jeep Grand Cherokee. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Jeep Grand Cherokee equipment?
Yes: 7 safety recalls list equipment. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
How much does it cost to fix equipment problems on the Jeep Grand Cherokee?
Owners report a typical cost of $1,300 (half paid between $1,050 and $1,600), from 15 complaints that state a repair bill or quote, in 2026 dollars.
What do owners say about equipment problems on the Jeep Grand Cherokee?
The most frequent phrase is “air conditioner”, in 46 of 336 complaints.
Other Jeep Grand Cherokee problems
- Electrical System problems (7,478)
- Power Train problems (4,329)
- Engine problems (2,879)
- Service Brakes, Hydraulic problems (2,328)
- Air Bags problems (2,201)
- Seats problems (1,613)
- Service Brakes problems (1,504)
- Visibility problems (1,454)
See all Jeep Grand Cherokee problems.