Jeep Grand Cherokee Seats Problems
Owners have filed 1,613 complaints with NHTSA about seats problems on the Jeep Grand Cherokee across 30 model years. The 2014 model year has the most (339). The words owners use most often: “driver seat” (19% of reports).
- 1,613seats complaints
- —median miles at failure
- 29mention a crash
- 148mention an injury
- 4related recalls
- $1,050typical repair cost reported by owners
- 31%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Driver seat: mentioned in 311 of 1,613 complaints (19%)
- Headrest deployed: mentioned in 193 of 1,613 complaints (12%)
- Head rest: mentioned in 147 of 1,613 complaints (9%)
How much does it cost to fix?
Owners who wrote down what they paid or were quoted put the typical seats repair on the Jeep Grand Cherokee at $1,050, and half of them between $860 and $1,350.
Based on 94 NHTSA complaints about this problem alone that state a repair bill or quote (2001–2026), converted to 2026 dollars with the U.S. consumer price index. These are owners' own figures, not a quote: they include dealer quotes, and owners who file complaints often faced larger repairs, so they can run higher than typical shop prices. Prices vary by shop, region and warranty coverage. How we calculate this.
At what mileage do seats problems happen?
Based on 1,076 complaints that reported the odometer reading.
How serious are the reports?
Of 1,613 complaints, 29 mention a crash, 49 a fire, 148 an injury.
Jeep Grand Cherokee seats complaints by model year
| Model year | Seats complaints | Share of that year | Median miles |
|---|---|---|---|
| 2025 Grand Cherokee | 1 | 1% | — |
| 2024 Grand Cherokee | 4 | 2% | 8,000 |
| 2023 Grand Cherokee | 5 | 1% | 13,741 |
| 2022 Grand Cherokee | 12 | 5% | 29,200 |
| 2021 Grand Cherokee | 5 | 1% | 158,000 |
| 2020 Grand Cherokee | 1 | 0% | — |
| 2019 Grand Cherokee | 10 | 3% | 31,300 |
| 2018 Grand Cherokee | 43 | 5% | 46,360 |
| 2017 Grand Cherokee | 20 | 5% | 39,058 |
| 2016 Grand Cherokee | 11 | 4% | 71,000 |
| 2015 Grand Cherokee | 315 | 23% | 69,145 |
| 2014 Grand Cherokee | 339 | 14% | 75,000 |
| 2013 Grand Cherokee | 57 | 7% | 80,500 |
| 2012 Grand Cherokee | 12 | 1% | 98,000 |
| 2011 Grand Cherokee | 11 | 1% | 88,500 |
| 2010 Grand Cherokee | 1 | 1% | 114,000 |
| 2009 Grand Cherokee | 1 | 1% | — |
| 2008 Grand Cherokee | 3 | 0% | 121,000 |
| 2006 Grand Cherokee | 5 | 0% | 55,250 |
| 2005 Grand Cherokee | 20 | 1% | 14,000 |
| 2004 Grand Cherokee | 149 | 12% | 85,000 |
| 2003 Grand Cherokee | 65 | 9% | 98,250 |
| 2002 Grand Cherokee | 91 | 6% | 98,411 |
| 2001 Grand Cherokee | 131 | 15% | 100,000 |
| 2000 Grand Cherokee | 180 | 12% | 116,250 |
| 1999 Grand Cherokee | 91 | 6% | 110,000 |
| 1998 Grand Cherokee | 9 | 1% | 113,364 |
| 1997 Grand Cherokee | 12 | 1% | 108,934 |
| 1996 Grand Cherokee | 5 | 1% | 175,500 |
| 1995 Grand Cherokee | 4 | 1% | — |
When owners reported it
Related recalls (4)
Seats:mid/rear assembly:head restraint
Model years: 2023, 2024
Problem: Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Risk: Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Fix: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Seats:critical fasteners; child seat:vehicle tether anchor
Model years: 2021
Problem: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Risk: A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.
Fix: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.
Seats:front assembly:seat heater/cooler
Model years: 2001, 2002, 2003, 2004
Problem: Chrysler is recalling 103,409 my 2001-2004 jeep grand cherokee vehicles with heated seats and with chrysler recall no. 06v-197 completed (03-04 my) or seat heater elements service replacement (01-02 my). The front seat electric heater elements could overheat.
Risk: Overheating could potentially cause a fire or injury.
Fix: Dealers will replace the front seat heater elements free of charge. The recall began on november 23, 2009. Owners may contact chrysler at 1-800-853-1403.
Seats:front assembly:seat heater/cooler
Model years: 2003, 2004
Problem: On certain sport utility vehicles equipped with heated seats, the front passenger seat electric heater element could overheat.
Risk: Overheating could potentially cause a fire.
Fix: Dealers will replace the heated seat elements. The recall began on july 24, 2006. Owners may contact daimlerchrysler at 1-800-853-1403.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
On 10/10/26 I was struck in the neck and back of head from the headrest on the passenger seat as my wife was driving on us 41 there was no collision.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was driving 45 MPH, there was a loud pop before the front passengerâs side headrest unexpectedly deployed. The dealer was contacted and confirmed the passengerâs side headrest failure. The manufacturer was…
The Active Head Restraint (AHR) deployed without a collision while I was slowing to a traffic signal. My vehicle was travelling approximately 5-7mph and slowing to a traffic signal when the Active Head Rest deployed, launching my head and trunk forward to the steering wheel. The Jeep Service…
While attempting to remove a child's car seat situated in the rear left passenger seat of the jeep, the release latch failed to allow the seat belt to be released. We had to use a pry bar to physically pry the seat belt rearward in the seat, damaging the seat belt latch before the mechanism finally…
I was driving home on the freeway from picking my kids up from school and all the sudden there was a loud crashing noise and my head was slammed forward and when I looked back to calm down my kids, I see that the headrest had just snapped and pushed forward, slamming me in the head
Frequently asked questions
Do all Jeep Grand Cherokees have seats problems?
No. NHTSA has 1,613 owner complaints about seats for the Jeep Grand Cherokee. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Jeep Grand Cherokee seats?
Yes: 4 safety recalls list seats. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
How much does it cost to fix seats problems on the Jeep Grand Cherokee?
Owners report a typical cost of $1,050 (half paid between $860 and $1,350), from 94 complaints that state a repair bill or quote, in 2026 dollars.
What do owners say about seats problems on the Jeep Grand Cherokee?
The most frequent phrase is “driver seat”, in 311 of 1,613 complaints, followed by “headrest deployed” (193).
Other Jeep Grand Cherokee problems
- Electrical System problems (7,478)
- Power Train problems (4,329)
- Engine problems (2,879)
- Service Brakes, Hydraulic problems (2,328)
- Air Bags problems (2,201)
- Service Brakes problems (1,504)
- Visibility problems (1,454)
- Fuel/propulsion System problems (1,408)
See all Jeep Grand Cherokee problems.